My Work

Funds availability

Increase confidence after making a payment on a credit card bill

AutoPay and additional one-time payments

Enable people to choose how a one-off payment will affect an upcoming automatic payment for a credit card bill

First-time payment reminder

Clarify when someone’s first credit card payment will be due, what their payment options are, and how their payment choices will affect them

Collections payment plans

Help people find payment plans if they fall behind on payments on their credit card bill

Recoveries payment plans

Launch an in-house, multi-channel experience to help customers whose accounts have charged off sign up for and manage a payment plan to pay off their balance

COVID response

Meet people where they are financially with flexible options during an unprecedented pandemic

CX vision for people in need of payment assistance

Reimagine how to help people when encountering difficulties paying their credit card bill